If you have any questions about your return process, please contact our customer service team at 1-800-VZW-INFO.

FiOS Equipment Return 

If you want to cancel your FiOS TV service, you can do so by calling Verizon during the weekdays between 8 a.m. and 5 p.m. Make sure to have your account details ready because they will need them to cancel your subscription. You have 30 days from the date of cancellation to return all the rented equipment from Verizon after canceling your account. You can ask for the list of products to be returned when you discontinue your service with Verizon. Routers and set-top boxes, cable cards, remotes, power cords, and digital adapters typically appear on this list. You are not required to give Verizon any personal goods you bought for the service. Depending on the Verizon service you have been using, the equipment to be returned will vary. The way of returning the equipment is discussed in the course of this article. ..

How To Return?

It is important to remember that you must call Verizon if you need help with the return procedure. From them, you will receive precise guidelines on the equipment returning process. Packing all the equipment that Verizon supplied is the first step. Make sure to pack in the same box they provided you when you purchased the items.

When packing your equipment, be sure to take care to protect it from damage while in transit. Unfortunately, Verizon will impose fees for items that are damaged, so be sure to take care when packing.

  1. Log in to My Verizon.
  2. Click on the “My Account” tab.
  3. Under “My Verizon Services,” click on “Shipping.”
  4. On the “Shipping Label” page, enter the information required for the shipping label, such as the package’s weight and destination address. You can also choose to print or email the shipping label. Click on “Generate Shipping Label.” To print a shipping label:
  5. Log in to My Verizon and click on the “My Account” tab under My Verizon Services on the left side of your screen.
  6. Under “My Verizon Services,” click on “Shipping.”
  7. On the right side of your screen, under Print Labels, you will see a list of labels you have already created or that are available for printing from My Verizon’s online printer (if you have a printer connected to your computer). To print a new shipping label: 4a) Click on one of these labels and select its size from the drop-down menu next to its name; 4b) Enter in all required information (including package weight and destination address), then click on Print; 5) If prompted by your printer, select whether you want to save or print this particular label; 6) When finished printing, take your completed shipping label(s) to a UPS store or post office for mailing! ..

My Verizon allows you to access your Order Number and Zip Code, so you can easily order your favorite Verizon products.

To return a product:

  1. View My Orders.
  2. Choose Return Products under Your Order.
  3. Select the item(s) to be returned.
  4. Following the directions provided, print the label and attach it to the product(s). ..

The shipping box for the equipment needs to have the label on it. As proof, keep a record of the label.

If you have a product that you want to return, the best option would be to mail it back directly to Verizon. However, if you have an equipment that you want to return, the best option would be to bring it back to a Verizon store. It is important to note that all Verizon outlets do not have the right to accept returned goods. Even the shop where you bought the equipment might not be able to take it back. Since returning a product through mail involves a lengthy process, most customers choose to do it at the closest authorized Verizon store.

Consequence Of Not Returning FiOS Equipment

Verizon is known for its strict equipment return policies. If you terminate your FiOS service with Verizon before returning all of your equipment, you will be charged a fee for each day you delay the return. After the 30-day period has passed, you may still return the equipment, but you must include the fine payment. Additionally, any damaged equipment must be repaired before it can be returned. Expect a penalty from your Fios operator if you are unable to repair the device. ..

If you’re considering returning your Fios equipment, be sure to read the Verizon equipment return policy guideline. This document outlines all the necessary information about returning Fios equipment before you do anything. Verizon claims that its established equipment return policy conditions are designed to improve customer satisfaction and service. ..

Conclusion

If you have read this far, you should know that Verizon is returning FiOS equipment. If either of the two return options won’t work for you, then you should contact Verizon customer support.